Will, a new salesperson, had just begun a face-to-face meeting with Maria, the CEO of a big company that Will’s manager would have dearly loved Will to close. Right after the two sat down in Maria’s conference room, Maria asked:
“So, Will – how much do you know about our firm?”
No sooner did Will hear those words than he embarked on a long monologue about all the research he did to prepare for this meeting. It’s quite a speech. In fact, it takes him about ten minutes to cover everything. If he’d been watching Maria a little more closely, he’d have noticed her eyes beginning to glaze over at about the fourth minute.